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Fine Wine Case
FineWineCase wines are excluded from our normal return policies and are not refundable as we will make the commitment to the Chateaux straight after your purchase.
Returns & Refunds

We will refund or exchange any faulty bottles. All we ask is the bottles in question are returned to us more than half full for verification purposes. If a bottle is broken on delivery we will also replace or refund it but we do require photographic evidence of the breakage.

Should we be unable to fulfil any part, or all of an order, we will suggest comparable substitutions. You are free to refuse these suggestions and are eligible for a full refund of relevant parts of the order.

In all instances, we must be informed of any claim within 24 hours of receipt of delivery by email. All refunds will be issued after we have received and approved the faulty items and the amount will be re-credited to your account within 30 days. The amount refunded will be equal to the full amount paid for the relevant products at the time of purchase and must be made by the same payment method as the original sale.

We advise contacting our Customers Services team before making any claim to ensure the process goes as smoothly as possible.

Returns & Refounds